Q & A

--Q: Where can we buy BIBO 3d printer online?

--A: We have official stores or partner reseller stores on Aliexpress and Amazon . The authorized sellers's names are: BIBO 3D Printer, BIBO3D Printer, fenlv, zhuoling116. We have warehouses in USA, UK, Spain, Russia, Canada, China .


--Q: Where to download the latest BIBO 2 touch slicing settings for repetier host, cura or simplify 3d ?

--A: We can download here: https://drive.google.com/open?id=0B76TjeOkslHlZ2VBLXBSdzJYdms


--Q: Where to visit the BIBO 2 touch unboxing video ?

--A: We can visit the unboxing video here: https://drive.google.com/open?id=1e02U8qIDgyE1xym4yPbTf_fmFDw2x0-b


--Q: Where to download the manual and troubleshooting files for BIBO 2 touch printer ?

--A: We can download the manual here: https://drive.google.com/open?id=1MyUyiiZ5EIgDAqYZSsy1_r3vgRdsNfB9

      The laser gift manual is here: https://drive.google.com/open?id=1VG86keoOmT-3nPAk2ez8l_5kyc5iwPXC

      The troubleshooting files are here: https://drive.google.com/open?id=0B76TjeOkslHlMkMxTWNsdkJzNDQ


--Q: Where to download the latest firmware for BIBO 2 touch printer?

--A: We can download it here: https://drive.google.com/open?id=1dpXsl0ZKrTG7c7OuIY9BxZCUDk8tSWcX


--Q: How to let USB connection be more stable ?

--A: Disable WiFi function (click Settings-WiFi-Disable on the touch screen) and let the touch screen stay at the main screen will let the USB connection be more stable.


--Q: When I try to print large or tall models, the other nozzle not printing will knock the print. How to solve this problem?

--A: This problem is always cuased by the nozzles are too close to the bed or the print is warping. Usually we can tighten three wing nuts under the bed a little or heat the other nozzle at 165 degrees celsius, so the other hot nozzle will not ruin the print during printing.


--Q: What is the printer warranty ?

--A: Warranty period is 12 months for BIBO 3D printers since shipping date, and the extruder's warranty is 3 months, and gifts are without warranty. If the printer or parts fail with normal and proper use, BIBO will provide users with free parts replacement, phone or email support and lifetime after-sales service.


--Q: I have deleted the files in the SD card which is sent with the printer BIBO 2 touch. Where can I download these files?

--A: You can download them here: https://drive.google.com/open?id=1djVHGSA-SDjvpXu_0jpY8jnifkWRdF-a